Frequently asked questions
What is Membership Booth?
Membership Booth is a customized online membership portal where your members can look up their memberships and access digital membership cards branded in your organization’s name. Membership Booth includes a membership management database and admission scanning system so you can maintain your memberships and record member admissions.
Does Membership Booth process online orders and payments?
If you use Membership Booth’s “Integrated Payments” option, your members can purchase or renew memberships right from your Membership Booth. Membership information is instantly updated for you and memberships are available for immediate use. Payments are made directly to you using a payment processor of your choice.
Does Membership Booth provide digital membership cards?
Yes, Membership Booth distributes and maintains digital membership cards in your name and brand that can be used from any smartphone or printed from your member’s computer. Our digital membership cards are always up-to-date and available for immediate use by your members.
Can we still use physical membership cards?
Yes. You can choose to distribute your own physical membership cards to complement Membership Booth’s digital cards. For example, since digital cards are always available and up-to-date, you can have your members use digital membership cards as a temporary option while you prepare and distribute a member’s physical card. Your physical cards will work with Membership Booth’s membership and admission scanning system just like digital membership cards.
What payment processors are available for Integrated Payments?
We can typically integrate with any major payment gateway (such as Authorize.net) to use with your existing merchant account. If you are new to online payments, we suggest using services such as PayPal or Stripe.
Can we still sell and renew memberships in person, by mail or telephone?
Yes, you always have full access to a database system of your members. You can manually add and renew memberships at any time and the information will be immediately updated in your Membership Booth and the admission scanning system.
We already process orders from our website. Can we continue doing it this way?
Yes, by using Membership Booth’s standard service (without Integrated Payments) you can continue processing membership orders through your existing shopping cart. Membership Booth will simply link visitors back to your shopping cart to make their purchase or renewal.
How are member admissions handled?
Membership Booth includes full access to our admission scanning service that allows you to scan membership cards to verify and record admissions. This internet-based system provides you with the most up-to-date expiration dates and benefit levels so you can validate each membership upon entry.
Can we also collect donations with Membership Booth?
Absolutely. With Integrated Payments, each time a member buys, renews or upgrades a membership, Membership Booth asks if they’d like to make an additional donation. Likewise, if someone is visiting your Membership Booth to make a donation, they are asked if they'd also like to purchase or renew a membership. This feature can be turned off if your organization does not accept donations.
What does Membership Booth cost?
Member organizations are charged a flat monthly fee based on size. If you use Integrated Payments, additional payment processing fees apply.
We’re just getting started selling Memberships. How can Membership Booth help?
Our standard Membership Booth service is FREE for organizations with less than 50 active memberships. Therefore, if you are just getting started, you will not have to pay anything for our standard service until you’ve issued more than 50 active memberships.
Do you offer a free trial or demo?
Our standard Membership Booth service is FREE for organizations with less than 50 active memberships. Therefore, you can demo Membership Booth by keeping your list of members in the system to less than 50. This allows you to fully explore and experience our service with no obligation to purchase.
Can we cancel at any time?
Membership Booth is billed on a month-to-month basis. You can cancel at any time before your next service month begins.
How does Membership Booth integrate with our website?
Making your Membership Booth available to your members is as simple as placing one or more links (or buttons) to it on your website. Membership Booth acts as an extension of your existing website; you customize your Membership Booth with your logo, brand, membership levels, prices and color scheme to match your organization and website.
Contact us with your questions. We'll take the time to learn more about your organization to discuss how Membership Booth can best serve you!